"Your fast delivery, amazing customer service and awesome prices have made me a LIFETIME customer! Thanks!" Jake, Florida
Ordering at Bodybuilding.com is quick and easy. If you ever have any questions, simply read the info below! If you can't find the answer you are looking for, use our live chat below to contact customer service 24 hours a day.
Our agents are standing by to help you. Click to chat!
Finding Products
• How do I search for products? Answer • How do I find products by brand? Answer • How do I search by product name? Answer • How do I find product recommendations? Answer • How do I search by ingredient? Answer • How do I compare protein products? Answer • What are your top selling products? Answer
Ordering System
• How do I use the online shopping system? Answer • I click ORDER but it says my basket is empty! Why? Answer • Is the ordering system secure? Answer • Can I order by phone or fax? Answer
Managing My Account
• How do I create an account? Answer • How do I find my username? Answer • What do I do if I forgot my password? Answer • Do I have to create an account to order? Answer • What are the benefits of creating an account? Answer • How do I change my password? Answer • How do I change my username? Answer
Order Changes Or Cancellations
• How do I change the products that I ordered? Answer • How do I cancel my order? Answer • How do I change my shipping or payment method? Answer • How do I change my shipping address? Answer
Payment Methods
• What payment methods do you accept? Answer • How do I pay by credit card or debit card? Answer • What happens if my credit card is declined? Answer • How do I pay by check or money order? Answer • How do I pay by PayPal? Answer • How do I pay by online check? Answer • How do I pay by Western Union? Answer • How do I pay by Google Checkout? Answer • How do you handle returned checks? Answer • Do you have gift certificates? Answer • What currency are your prices in? Answer • What is the current exchange rate? Answer
Gift Certificates
• How do I buy gift certificates? Answer • How do I use my gift certificate? Answer • How do I check my gift certificate balance? Answer
Security And Privacy
• Is your server and shopping cart secure? Answer • Do you give out customer information? (No!) Answer • Do you send me unsolicited e-mail if I order? Answer • What is your privacy policy? Answer
Shipping - USA
• What USA shipping methods do you have? Answer • What are your USA shipping rates? Answer • How long does shipping take? Answer • Do you ship on Saturdays too? (Yes!) Answer • Will I be notified when my package ships? Answer • Will I get a tracking number? Answer • Do you ship to PO Boxes? Answer • Do you ship to APO/FPO military addresses? Answer • Where are the three shipping warehouses? Answer • Which shipping location will MY order be shipped from? Answer • When will my order ship? Answer • If something is backordered, do you partial ship for no extra charge? Answer • Can you overnight or Fed Ex my order? Answer • What is a dropship? Answer
Shipping - International
• What international shipping methods are there? Answer • What are the international shipping rates? Answer • Will you ship ANY product to my country? Answer • What products are illegal in my country? Answer • What countries do you NOT ship to? Answer • Do you fraud check all orders? Answer • What happens if the package is stopped by customs? Answer • How often does Bodybuilding.com ship internationally? Answer • Will I have to pay taxes or duties on the shipment? Answer • What is the current exchange rate for my currency? Answer
Order Status
• How do I know if my order has shipped? Answer • What is my tracking number? Answer • What happens if my product is on backorder? Answer • If something is backordered, do you partial ship for no extra charge? Answer • What happens if my credit card is declined? Answer • My order shipped but has not arrived. Help! Answer • I did not receive my full order! What do I do? Answer • I received the wrong product! What do I do? Answer • Where are my posing suits? Answer • When will my backordered item be in stock? Answer • Where is my Powertec equipment? Answer
Backorders / Discontinued Products / Special Orders
• How often do you have backorders on products? Answer • How do I check to see if an item is not in stock? Answer • If a product I ordered is backordered, what happens? Answer • If a product I ordered is discontinued, what happens? Answer • How do I special order items that are not on your site? Answer • What if the item I want is in stock in only one of your warehouses? Answer
Returns / Exchanges
• Can I return/exchange a product that is not opened? Answer • Can I return/exchange a product that I opened already? Answer • If I do not get good results, can I return the empty bottle? Answer • I received the wrong product! What do I do? Answer • If I get sick by taking a product, can I return it? Answer • What do I do if I received a damaged product? Answer • What if my clothing item does not fit? Answer • Do you charge a re-stocking fee for returns? Answer • How long do refunds take? Answer
Contacting Us / Locations
• What is the best way to contact you? Answer • What is your e-mail address? Answer • What is your toll-free phone number? Answer • What hours is your customer service center open? Answer • What is your international phone number? Answer • What is your street address? Answer • How do I contact you by live chat? Answer • Where are your retail stores located? Answer • How do I submit web site or company feedback? Answer
Miscellaneous
• Do you have any testimonials about your service? Answer • Do you have a printed catalog? Answer • Who runs and works at Bodybuilding.com? Answer • When and why was Bodybuilding.com started? Answer
